Service-Portal

Related Articles

• How can I order from the online shop?
• Can the shipping address be different from the billing address?
• Can I order by phone?
• Do I have to create a customer account to be able to shop?
• Where can I find my invoice in the user account?
• Is there a minimum order value?
• Is there a maximum order value?
• How can I view my previous orders?
• Can I cancel my order?
• Can I still change my delivery address for an already confirmed order?
• Are international orders accepted?
• What can I do if my desired item is already sold out?
• How can I be sure that I have placed my order correctly?
• What advantages do I have by creating a user account?
• What methods of payment are accepted?
• Can I pay in installments?
• To which account do I transfer the invoice amount?
• Will I receive confirmation of receipt of payment?
• How do I redeem my coupon?
• Can I offset my voucher against an existing order later?
• My coupon code doesn't work, what could be the reason?
• Can I have a voucher for cash?
• What are the shipping costs?
• To which countries do you ship?
• Can I also have my order delivered to a parcel shop?
• How long does the delivery of my order take?
• Is express delivery possible?
• How long does it take until my order is shipped, when the advanced payment is chosen?
• How can I track my order status?
• What can I do in case I have received a damaged or wrong goods?
• How can I return my order free of charge?
• Is a direct exchange of goods possible?
• Within what period of time can I return an item?
• Do I have to pay for the return shipment?
• Where can I hand in my return?
• How do I get my money back?
• How long does it usually take to credit the purchase amount to me?
• How can I create a user account?
• How can I change my password or set a new one in case I have forgotten my password?
• How can I change my personal data within my user account?
• How can I delete my user account?
• How can I reach the customer service?
• How can I pass on my suggestions or feedback to Gigaset?
• How can I send my device to the manufacturer for repair?
• Will I receive a confirmation of receipt of my return?