Attention: If you have purchased a "used" Smart Home Base, registration is not possible if the previous owner did not disconnect the base from the account. For security reasons, only the hotline can disconnect the base from the account in this case. An invoice from the base or an affidavit is required for this.
In order for the activation to work, please check the following points:
1.) Electricity and Internet connection
The most important requirement for you to be able to connect Smart Home base to your account is that it is powered and connected to the Internet. Please check that the ends of the cable to the Smart Home base and router are properly locked in place. This will ensure that the cable is properly connected to both devices. Before you press the pairing button on your Smart Home base and enter the activation code in your app, please check that the LEDs on the Smart Home base behave as follows:
- the upper LED lights up: This means that the Smart Home base is supplied with power.
- the middle LED is lit: This means that the Smart Home base is connected to the Internet.
- the lower LED flashes slowly. This means that the Smart Home base is not connected to your account yet.
- the upper LED is not lit? Please check that the power supply unit is correctly connected to the Smart Home base and the socket.
Hint:
If the middle LED flashes every 2 seconds (slowly), the Smart Home base is not connected to the Internet. To check this, connect a computer/laptop to the same port of the router and test whether the Internet is available.
If the middle LED flashes every second (quickly), the certificates have expired due to prolonged non-use of the base. In this case, you must contact the service.
2.) ready for synchronization
- Open the Gigaset elements app on your smartphone and log in with your Gigaset smart home account if necessary.
- Click on the 3 horizontal stripes at the top left.
- Click on [Elements]
- Click on the [+] sign in the bottom right-hand corner.
- Click on [base].
- Follow the instructions in the app
the upper and middle LED should still be lit
the lower LED should now flash faster (several times per second): this means that the Smart Home base is ready for synchronization and therefore for entering the activation code
Entering the activation code
You will now be prompted in the app to enter the 10-digit activation code of the Smart Home base into the app. The activation code consists exclusively of numbers and capital letters. You will find the activation code on the back of the Smart Home base. Enter the code and click [NEXT].
Attention: For security reasons, the Smart Home base is only ready for registration 90 seconds after pressing the pairing button. Please make sure that you have entered the activation code within this time and clicked on [CONTINUE] in the app. If you have entered the activation code incorrectly 5 times, you will not be able to try again for 30 minutes.
You get an error message? A possible reason is that the Smart Home base is already connected to another elements account. This could be the case, for example, if you want to put a used product into operation and the previous user has not logged off the Smart Home base from his account. In this case, please send us a message with the activation code of the Smart Home base, the status of the LEDs on the Smart Home base and attach a copy of the invoice. As soon as I have your data, I can order the separation for you.
For security reasons it is necessary that your Smart Home base has been disconnected from the network before. It is sufficient to remove the network cable. Please leave the Smart Home base disconnected from the network until you receive a response from us. This will ensure that the Smart Home base can really be disconnected.
We will inform you as soon as the disconnection has been successful.
3.) Tricks & Tips
You just can't avoid it completely: sometimes it gets stuck somewhere. In some cases it helps to unplug the Smart Home base, then after 5 minutes power up the Smart Home base again and try synchronization again.