Factory Reset


If the outdoor camera is already connected to an elements account and registered in the elements app, it is absolutely necessary (for a complete factory reset) to remove it from the app first. 

To do this, please proceed as follows:


Step 1

  • click on the "3 horizontal stripes" at the top left of the main view of the elements app.
  • click on [Elements]
  • click on the [outdoor camera] to be deleted
  • click on the [rubbish bin] in the top right-hand corner and confirm the deletion process (see picture on the right).
The outdoor Camera is now logged out of your Elements account, but is still connected to your router and the video server.



To disconnect the outdoor camera from the video server and router, proceed as follows:


Step 2 (Camera - Reset) 

  • switch on the camera (plug in the power supply).
  • wait at least 90 seconds until the camera has started completely.
  • press and hold the reset button on the connection box (approx. 20 sec.) until you hear a soft "click" of the camera's relay and the red LED lights up permanently. 
  • disconnect the power supply to the camera for approx. 2 seconds and wait at least 90 seconds until the camera has fully restarted.

  Connection Box
If at the end of the login procedure you receive an error message that the outdoor Camera should be reset for security reasons, proceed as follows:


  • disconnect the mains power supply from the camera
  • click on the 3 horizontal stripes in the upper left corner
  • click on [Elements]
  • click on the [+] symbol in the bottom right corner
  • click on [Smart Cameras & Doorbell].
  • click on [outdoor camera]
  • click on WLAN / LAN (depending on how you want to set up your camera)
  • after you have connected your camera to the power supply, wait approx. 90 seconds and then click on next.
  • when prompted to press the reset button for 10 seconds, please press it for 20 sec until you hear a soft "click" of the camera's relay and the red LED lights up permanently.
  • now please continue to follow the instructions of the app