In order for the door, window and universal sensors to know their initial position in the room, you must first calibrate them before use. Through the "calibration" you inform the sensor of this initial position. When you tilt or open a door or window, this initial position changes and the system knows whether a window or door is open, closed or tilted.

To calibrate the sensors, proceed as follows:

  1. Start the calibration of the sensors in the app.
  2. When you are asked to press the button on the sensor to wake it up, press and hold the button for 2 seconds. The door/window must be firmly closed.
  3. If you open the door/window two fingers' width (5 cm) when prompted, try opening it one hand's or foot's width. In this way, the sensor recognises more precisely when the door/window is open and when it is closed.

Now the sensor is calibrated. Please make sure that the privacy function is deactivated for the calibration. If privacy is activated, the calibration does not work. You can find the setting in the Gigaset elements app under [Configuration] → [Home] or selected mode → [Privacy].

Problems with calibration or the sensor reports the wrong status


The sensors work with the magnetic field of the earth and can be affected by metal, such as fire doors or the motor of blinds. In this case, the enclosed magnet can help. Stick this magnet next to the sensor at a distance of approx 3cm. 

If there are still problems with the sensor after calibration and it reports the wrong status, for example, you can try the following:

  1. Please remove the battery of the sensors for 30 minutes.
  2. Press the top of the sensor button 10 times immediately after removing the battery.
  3. Before reinserting the battery after 30 minutes, briefly disconnect the Smart Home base and the router from the power supply.
  4. First reconnect the router to the power supply.
  5. When the router is available again, reconnect the Smart Home base to the power.

There are problems with the "Sony Xperia" series.

These do not have a pure Android system, but additionally have a lot of Sony software installed, which causes compatibility problems especially during calibration.

In this case, we recommend that you only carry out the configuration with a non-Sony device.