In order for the door, window and universal sensors to know their initial position in the room, you must first calibrate them before use. Through the "calibration" you inform the sensor of this initial position. When you tilt or open a door or window, this initial position changes and the system knows whether a window or door is open, closed or tilted.

To calibrate the sensors, proceed as follows:

  1. Start the calibration of the sensors in the app.
  2. When you are asked to press the button on the sensor after you have fixed the sensor in the upper corner of the window or door, press the button only briefly (approx. 1-2 seconds - do NOT hold it down). The door/window must be firmly closed.
  3. If you are asked to open the door/window two fingers' width (5cm), try opening it one hand's or foot's width (10cm).

Now the sensor is calibrated. Please make sure that the privacy function is deactivated for the calibration. If privacy is activated, the calibration does not work. You can find the setting in the Gigaset elements app under [Configuration] → [Home] or selected mode → [Privacy].

Problems with calibration or the sensor reports the wrong status


In the settings of the sensor, the "Sensitivity" is set to low after calibration. If the open/closed/tilt status is only detected after a longer period of time, it may help to set the sensitivity to medium, high or very high. It is best to test it yourself.

Important: When you are asked to press the pairing button on your sensor, press it only briefly (approx. 1-2 seconds - do NOT hold it down).

The sensors work with the magnetic field of the earth. If the open/closed/tilt status is still not detected correctly, the enclosed magnet can help. (see picture on the right) Stick this magnet diagonally at a distance of approx. 3cm, or if it is not feasible, next to the sensor.
A magnet stuck too close to the sensor can also negatively affect the open/closed/tilt status.
The magnetic field can also be affected by metal, such as fire doors or the motor of blinds. In that case, an attached magnet may also negatively influence the sensor.
In this case, you should calibrate the sensor without the magnet.


If there are still problems with the sensor after calibration and it reports the wrong status, for example, you can try the following:

  1. Please remove the battery of the sensors for 30 minutes.
  2. Press the top of the sensor button 10 times immediately after removing the battery.
  3. Before reinserting the battery after 30 minutes, briefly disconnect the Smart Home base and the router from the power supply.
  4. First reconnect the router to the power supply.
  5. When the router is available again, reconnect the Smart Home base to the power.

There are problems with the "Sony Xperia" series.

These do not have a pure Android system, but additionally have a lot of Sony software installed, which causes compatibility problems especially during calibration.

In this case, we recommend that you only carry out the configuration with a non-Sony device.