Content:

Use without base

Problems with registration

Bell does not work

Restrictions with the powerline adapter

 

Use without base

The Smart Doorbell from Gigaset also runs "stand alone", which means that an elements base is not absolutely necessary. However, not all functions can then be used.

 

Problems with registration

As with all Wi-Fi products, there are various reasons that can cause problems on setting it up . Please try this: 

  1. The Smart Doorbell  must be connected to an single access point. If you are using a mesh network, please connect the camera to the nearest access point. To do this, the smartphone should be connected to the same mesh point. When you get to the Wi-Fi setup, the same network appears multiple times, in order of strength. You need to select your network at the top of the list as this is the access point your camera is connected to. If you are not sure you can plug out the other mesh cubes for 1 min to be sure to connect to the nearest. Do not set up the Smart Doorbell while its Internet line is heavily used. 
  2. The camera only works with the 2.4 GHz Wi-Fi band. Although the 5 GHz band offers a faster connection speed, the 2.4 GHz band offers a longer range. You are using a Peer-to-Peer direct connection.
  3. Do not set up the Smart Doorbell while its Internet line is heavily used. 
  4. Test the WLAN connection with the door closed with a speed test or a WhatsApp video call on your smartphone.
  5. When prompted to reset the Smart Doorbell, remove the doorbell from its holder and press the reset button for 15 seconds. Please contact our Service center if you don’t get it connected.
  6. There must be 9.6W - 15W on the bell wire to which the Doorbell is connected, otherwise the Doorbell cannot work properly.

 

Bell does not work

After installing the Smart Doorbell and the Power Kit Adapter, you still need to activate the mechanical chime in the elements app. For safety reasons, the mechanical chime is switched off in the elements App because the doorbell can be damaged if the Power Kid Adapter is not installed. To switch on the mechanical chime in the elements app, proceed as follows:

  • open the elements app
  • go to the settings of the Smart Doorbell
  • scroll to the item [Mechanical doorbell] and switch the switch to [on].
  • now you will be informed that the Power Adapter Kid is also connected correctly and confirm with [next].

 

Restrictions with the powerline adapter

There are reports that LED lights / LED-Stripes that are operated with Power Line can reduce the bandwidth of the WLAN connection and limit the performance. If you see such behavior please check with your electrician if Power Line is still good for you.

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