Frequently asked questions

Notes on Caller ID (CID)
By default, the number of the caller is shown in the display of your Gigaset telephone. You do not have to make any other settings on your Gigaset telephone...
Mon, 13 Jul, 2020 at 9:17 AM
Can I use different VoIP providers?
Yes, Gigaset devices support up to 6 different providers. This applies to all Go Box- and IP bases. You can find instructions for setting up VoIP connectio...
Mon, 24 Aug, 2020 at 10:04 AM
A415/A415A - Handset rings every night at midnight
    - Open Menu,      - Confirm "Alarm Clock" option with "OK     - Then, the word "Activation" comes up and there's a check...
Tue, 5 May, 2020 at 8:04 AM
Battery specification
The cause is most likely the batteries.   Please test the handset with simple 1.5 V batteries, and if it operates normally, the cause is most likely the r...
Mon, 27 Jul, 2020 at 9:01 AM
"Base" or "Register" flashing on the screen
- Press Menu - Select "Settings" - Select "Registration" and confirm with "OK - Confirm the item "Register HS" with &q...
Tue, 5 May, 2020 at 8:05 AM
CLIP display
If you would like to use this feature, we inform you that this function is a network service. This means that primarily the network provider controls the tr...
Tue, 5 May, 2020 at 8:05 AM
How to check my telephone connection
First check if the telephone cable is connected correctly, if necessary change the telephone cable from socket Phone1 to Phone2 socket on the router, in cas...
Tue, 5 May, 2020 at 10:21 AM
Fritzbox tranfer phonebook from HX to HX Handset - how to
You want to know how to transfer the Phonebook Directory in the Gigaset HX handset directly to another internal HX handset.      First of all, please tran...
Tue, 5 May, 2020 at 10:49 AM
Answering machine problem with software version 42.254 (Go-Box)
After an update to software version 42.254, problems with the answering machine may occasionally occur. In this case, please downgrade to the previous softw...
Thu, 18 Jun, 2020 at 8:15 AM
How to reset a Gigaset SL910H
Resetting the handset completely deletes the phonebook/address book and the handset settings! - Remove the battery from the handset. - Press and hold d...
Thu, 2 Jul, 2020 at 8:22 AM