Frequently asked questions

How can I order from the online shop?
You can find your desired article either by using the main and subcategories "Telephones", "Smartphones" or "Smart Home", by u...
Tue, 4 Aug, 2020 at 11:34 AM
Can the shipping address be different from the billing address?
You are welcome to have your order delivered to an address different from the billing address.  Just enter the delivery address in step three of the ord...
Tue, 31 Mar, 2020 at 2:51 PM
Can I order by phone?
No, ordering by telephone is unfortunately not possible for reasons of data protection. However, one of our customer advisors can help you with your online ...
Fri, 3 Apr, 2020 at 12:52 PM
Do I have to create a customer account to be able to shop?
No, you do not need to create an account to place an order in our online shop. You can enter your data in the checkout. However, creating an account offers ...
Fri, 3 Apr, 2020 at 12:54 PM
Where can I find my invoice in the user account?
Please log in to your user account via the following link https://www.gigaset.com/customer/account/login/. You will be directed to your user overview. There...
Tue, 7 Apr, 2020 at 2:18 PM
Is there a minimum order value?
No, there is no minimum order value in our online shop. However, please note the shipping costs, which depend on the order value. You can find these under h...
Tue, 7 Apr, 2020 at 2:20 PM
Is there a maximum order value?
No, there is no maximum order value. However, please note the maximum order quantity of five per different item.
Tue, 7 Apr, 2020 at 2:25 PM
How can I view my previous orders?
Please log in to your user account via the following link https://www.gigaset.com/customer/account/login/. You will be redirected to your user overview. The...
Tue, 7 Apr, 2020 at 2:30 PM
Can I cancel my order?
You can cancel your order as long as the payment to Gigaset has not been completed. This is not a problem in case you choose advanced payment as the payment...
Thu, 23 Jul, 2020 at 9:02 AM
Can I still change my delivery address for an already confirmed order?
Since our orders are processed automatically and we always try to ship your order as soon as possible, you should contact our customer service department as...
Tue, 7 Apr, 2020 at 4:27 PM