Frequently asked questions

How do I programme my heating via the Gigaset Thermostat?
You can programme your Gigaset thermostat via the "Rules" in the Gigaset elements app. Open the elements app Click on the 3 horizontal stripes ...
Wed, 3 Feb, 2021 at 12:10 PM
What is Homecoming/Homeleaving and what is it for?
If you activate Homecoming, the Gigaset elements app notifies you when a door opens and a motion is detected after 5 minutes of inactivity. The Homeleaving ...
Mon, 15 Feb, 2021 at 1:45 PM
There are problems with the calibration of my sensors.
The sensors work with the magnetic field of the earth and can be influenced by fire doors or by the motor of blinds blinds. In this case, the enclosed magne...
Wed, 3 Feb, 2021 at 1:53 PM
How can I delete my Gigaset elements account?
You carry out the order to delete your account yourself. To do so, please open the website app.gigaset-elements.com and log in with your data.    After ...
Thu, 13 Aug, 2020 at 1:55 PM
My Smart Home base cannot be activated. What can I do?
In order for the activation to work, please check the following points:         1.) Electricity and Internet connection The most important requirement ...
Tue, 9 Feb, 2021 at 2:05 PM
What do the LED colors of the Gigaset smart camera mean?
Blue: The smart camera is booting Flashing blue: Connects to Bluetooth or WLAN. One long, green flash: Smart camera ready for use. One long green flash ...
Tue, 9 Feb, 2021 at 2:02 PM
Does the Smart Home base require an Internet connection?
The Gigaset Smart Home system requires an existing Internet connection and a connection to the elements cloud. The signals from the Gigaset sensors are ...
Thu, 27 Aug, 2020 at 2:44 PM
My Gigaset camera flashes sporadically. Why?
As with any WLAN camera, the Gigaset camera requires a stable connection with sufficient bandwidth and no interference from other devices.  If the WLAN ...
Thu, 27 Aug, 2020 at 2:54 PM
What is the viewing angle of the Gigaset cameras?
The viewing angle of the smart camera has a range of 80° horizontally and 45° vertically. The viewing angle of the camera 2.0 has a range of 86°+3° horizon...
Fri, 26 Feb, 2021 at 1:19 PM
Which mode is the right one for my Gigaset Smart Home system?
1. mode [Out of home]: The [Out of home] mode is set when someone is not at home for a long time. Only in this mode are the Gigaset sensors switched so ...
Tue, 9 Feb, 2021 at 2:51 PM