Frequently asked questions

There are problems with the calibration of my sensors.
There are problems with the "sony xperia" series.  Those don't have a pure Android system, but additionally a lot of Sony-Software on it,...
Thu, 14 May, 2020 at 10:45 AM
How can I delete my Gigaset elements account?
You carry out the order to delete your account yourself. To do so, please open the website app.gigaset-elements.com and log in with your data.    After ...
Thu, 13 Aug, 2020 at 1:55 PM
What do the LED colors of the Gigaset smart camera mean?
Blue: The smart camera is booting Flashing blue: Connects to Bluetooth or WLAN. One long, green flash: Smart camera ready for use. One long green flash a...
Thu, 27 Aug, 2020 at 2:40 PM
Does the Smart Home base require an Internet connection?
The Gigaset Smart Home system requires an existing Internet connection and a connection to the elements cloud. The signals from the Gigaset sensors are ...
Thu, 27 Aug, 2020 at 2:44 PM
My Gigaset camera flashes sporadically. Why?
As with any WLAN camera, the Gigaset camera requires a stable connection with sufficient bandwidth and no interference from other devices.  If the WLAN ...
Thu, 27 Aug, 2020 at 2:54 PM
Why can't I install the Gigaset elements app on my smartphone?
We have adjusted our Gigaset elements app to the current system security standards.  Your smartphone uses an operating system, that does not meet the minim...
Mon, 17 Aug, 2020 at 7:38 AM
My sensor signals the wrong status. What can I do?
Please remove the battery of the sensors for 30 minutes. Immediately after removing the battery, press the button on the top of the sensor 10 times. Be...
Wed, 12 Aug, 2020 at 2:48 PM
How can I change the password of my Gigaset elements account?
To reset the password, please use the following link: https://app.gigaset-elements.com/#/forgot Enter the e-mail address of the Gigaset elements acc...
Thu, 13 Aug, 2020 at 2:11 PM
Sustainability of our Gigaset smart home products
Sustainable activity is especially important for Gigaset AG and its subsidiaries, especially Gigaset Communications GmbH. Gigaset seeks to permanently assum...
Wed, 12 Aug, 2020 at 12:22 PM
Up to what temperature/humidity does the outdoor camera work?
The outdoor camera is designed for outdoor use and should be mounted directly on the house wall at a height of 2.5m.  It is designed for a temperature r...
Wed, 12 Aug, 2020 at 1:20 PM