Technical topics (hardware and software)

My Gigaset smart camera shows a pink picture. What can I do?
If your camera image has a purple tint, it means that the blocking filter used to switch the camera in and out of night mode is stuck. To fix this, you need...
Mon, 19 Apr, 2021 at 11:52 AM
What is Homecoming/Homeleaving and what is it for?
If you activate Homecoming, the Gigaset elements app notifies you when a door opens and a motion is detected after 5 minutes of inactivity. The Homeleaving ...
Mon, 15 Feb, 2021 at 1:45 PM
There are problems with the calibration of my sensors.
The sensors work with the magnetic field of the earth and can be influenced by fire doors or by the motor of blinds blinds. In this case, the enclosed magne...
Wed, 3 Feb, 2021 at 1:53 PM
What do the LED colors of the Gigaset smart camera mean?
Blue: The smart camera is booting Flashing blue: Connects to Bluetooth or WLAN. One long, green flash: Smart camera ready for use. One long green flash ...
Tue, 9 Feb, 2021 at 2:02 PM
My Gigaset camera flashes sporadically. Why?
As with any WLAN camera, the Gigaset camera requires a stable connection with sufficient bandwidth and no interference from other devices.  If the WLAN ...
Thu, 27 Aug, 2020 at 2:54 PM
What is the viewing angle of the Gigaset cameras?
The viewing angle of the smart camera has a range of 80° horizontally and 45° vertically. The viewing angle of the camera 2.0 has a range of 86°+3° horizon...
Fri, 26 Feb, 2021 at 1:19 PM
Camera 2.0 - LED status lights
Tue, 27 Jul, 2021 at 11:56 AM
Why can't I install the Gigaset elements app on my smartphone?
We have adjusted our Gigaset elements app to the current system security standards.  Your smartphone uses an operating system, that does not meet the minim...
Mon, 17 Aug, 2020 at 7:38 AM
My sensor signals the wrong status. What can I do?
Please remove the battery of the sensors for 30 minutes. Immediately after removing the battery, press the button on the top of the sensor 10 times. Be...
Tue, 2 Feb, 2021 at 1:32 PM
I no longer receive push messages, events and videos. Why?
That may be because you have activated [Privacy]. If your Smart Home System is set to [Home], [Personal] or [Night], you can also enable [Privacy]. This mea...
Fri, 29 Jan, 2021 at 1:38 PM