Technical topics (hardware and software)

My camera image is frozen or the camera does not respond. What to do?
If your camera does not respond, disconnect the charging cable from the connection box for 5 seconds. This will usually reboot the camera and fix any minor ...
Tue, 27 Apr, 2021 at 9:38 AM
My Gigaset camera cannot be registered ?
To register your Gigaset smart camera, please check the following points:   Please make sure you have a visible WLAN network. Your WLAN password should ...
Tue, 9 Feb, 2021 at 10:32 AM
My Gigaset camera flashes sporadically. Why?
As with any WLAN camera, the Gigaset camera requires a stable connection with sufficient bandwidth and no interference from other devices.  If the WLAN ...
Thu, 27 Aug, 2020 at 2:54 PM
My sensor signals the wrong status. What can I do?
Please remove the battery of the sensors for 30 minutes. Immediately after removing the battery, press the button on the top of the sensor 10 times. Be...
Tue, 2 Feb, 2021 at 1:32 PM
Sensors - calibration issues
The sensors work with the magnetic field of the earth and can be influenced by fire doors or by the motor of blinds blinds. In this case, the enclosed magne...
Wed, 27 Apr, 2022 at 10:57 AM
Siren - Offline status of the siren is shows with a delay
This is expected behavior - up to 40 minutes is the maximum delay for offline notification.
Wed, 27 Apr, 2022 at 10:35 AM
Smart camera - Shows a pink picture. What can I do?
If your camera image has a purple tint, it means that the blocking filter used to switch the camera in and out of night mode is stuck. To fix this, you need...
Wed, 27 Apr, 2022 at 10:53 AM
The battery of a Gigaset sensor is almost empty, what can you do?
If your Gigaset Smart Home system tells you that the battery of a Gigaset sensor (universal / door / window/ motion / water / climate / button) is almost em...
Wed, 9 Feb, 2022 at 7:25 AM
The Gigaset climate displays different temperatures than the Gigaset Universal Sensor. Why?
We have carried out tests. Among other things with a Gigaset climate and a Gigaset Universal Sensor next to it, which also displays the temperature. The re...
Fri, 29 Jan, 2021 at 2:40 PM
The modes and functions of the Gigaset Smart Home System
Content What modes are available? Time delay in "Out of Home" mode Homecoming and Homeleaving Enable homecoming / leaving Personalised homeco...
Fri, 8 Apr, 2022 at 10:33 AM