Service-Portal

The limit is only for DECT devices. Philips Hue Lights, Philips Bridge and Nuki Devices are not counted in to it. Connection with bridges (Hue, Nuki) is don...

To prevent motion alerts from overflowing your elements app and to extend battery life, Gigaset motion waits 20 seconds until it reports the next motion.  ...

To register your Gigaset smart camera, please check the following points:   Please make sure you have a visible WLAN network. Your WLAN password should ...

As with any WLAN camera, the Gigaset camera requires a stable connection with sufficient bandwidth and no interference from other devices.  If the WLAN ...

Please remove the battery of the sensors for 30 minutes. Immediately after removing the battery, press the button on the top of the sensor 10 times. Be...

For all settings and configurations described here, you must have both the Gigaset elements app installed on your smartphone as well as a Gigaset elements a...

The sensors work with the magnetic field of the earth and can be influenced by fire doors or by the motor of blinds blinds. In this case, the enclosed magne...

This is expected behavior - up to 40 minutes is the maximum delay for offline notification.

The Gigaset smart camera can only work with a 2.4 GHz network. The 5 GHz band offers greater bandwidth but has a shorter range compared to a 2.4 GHz band.

To indicate its status, the Gigaset Smart camera has an LED that can light up in different colours. Each light or flash of the camera indicates a status and...