Technical topics (hardware and software)

Motion sensor - no movements
To prevent motion alerts from overflowing your elements app and to extend battery life, Gigaset motion waits 20 seconds until it reports the next motion.  ...
Wed, 20 Jul, 2022 at 7:13 AM
My Gigaset camera cannot be registered ?
To register your Gigaset smart camera, please check the following points:   Please make sure you have a visible WLAN network. Your WLAN password should ...
Fri, 21 Oct, 2022 at 12:13 PM
My Gigaset camera flashes sporadically. Why?
As with any WLAN camera, the Gigaset camera requires a stable connection with sufficient bandwidth and no interference from other devices.  If the WLAN ...
Thu, 27 Aug, 2020 at 2:54 PM
My sensor signals the wrong status. What can I do?
Please remove the battery of the sensors for 30 minutes. Immediately after removing the battery, press the button on the top of the sensor 10 times. Be...
Tue, 2 Feb, 2021 at 1:32 PM
Notifications of the elements app
For all settings and configurations described here, you must have both the Gigaset elements app installed on your smartphone as well as a Gigaset elements a...
Tue, 25 Oct, 2022 at 3:04 PM
Sensors - calibration issues
The sensors work with the magnetic field of the earth and can be influenced by fire doors or by the motor of blinds blinds. In this case, the enclosed magne...
Wed, 27 Apr, 2022 at 10:57 AM
Siren - Offline status of the siren is shows with a delay
This is expected behavior - up to 40 minutes is the maximum delay for offline notification.
Wed, 27 Apr, 2022 at 10:35 AM
smart camera - 2.4 GHz or 5GHz WLAN networks?
The Gigaset smart camera can only work with a 2.4 GHz network. The 5 GHz band offers greater bandwidth but has a shorter range compared to a 2.4 GHz band.
Mon, 1 Aug, 2022 at 10:00 AM
Smart camera - LED status info
To indicate its status, the Gigaset Smart camera has an LED that can light up in different colours. Each light or flash of the camera indicates a status and...
Mon, 1 Aug, 2022 at 10:59 AM
Smart camera - Shows a pink picture. What can I do?
If your camera image has a purple tint, it means that the blocking filter used to switch the camera in and out of night mode is stuck. To fix this, you need...
Wed, 19 Oct, 2022 at 3:06 PM