Technical topics (hardware and software)

I'm getting a motion detection, but nobody is at home. What's wrong?
Gigaset motion's motion detection is based on infrared technology; therefore, false alarms are possible if there are major temperature fluctuations or ...
Mon, 1 Feb, 2021 at 2:44 PM
I'm moving, but Gigaset motion shows no movement. Why not?
To prevent you from being flooded with motion detections in your elements app and to extend battery life, Gigaset motion waits 20 seconds until it reports t...
Mon, 1 Feb, 2021 at 11:54 AM
The battery of a Gigaset sensor is almost empty, what can you do?
If your Gigaset Smart Home system tells you that the battery of a Gigaset sensor is almost empty, please replace it with an original battery. You can obtain...
Mon, 1 Feb, 2021 at 11:32 AM
How long do the batteries of the sensors work?
The durability of the batteries depends on how much the respective sensor is used. Therefore, we can only give average values. With average use (private hou...
Fri, 5 Feb, 2021 at 1:43 PM
Up to what temperature/humidity does the outdoor camera work?
The outdoor camera is designed for outdoor use and should be mounted directly on the house wall at a height of 2.5m.  It is designed for a temperature r...
Wed, 12 Aug, 2020 at 1:20 PM
Firmware and Compatibilities of the Gigaset Smart Doorbell
Content: Update Firmware Amazon Alexa Show Additions to the ringing sound NUKI   Update Firmware If there is a firmware update for your Smart Doorbel...
Tue, 7 Sep, 2021 at 11:35 AM
Call notification no longer shows names in the elements app
If only phone numbers and no names (from the contact list) are displayed in the element app (call notification), this is due to the setting of the Android s...
Mon, 21 Dec, 2020 at 11:14 AM
Why don't I get a call notification in the elements app?
To receive a call notification on your smartphone in the elements app, a Gigaset Go-Box must be registered on your Gigaset elements account. The call no...
Tue, 16 Feb, 2021 at 1:05 PM
Can I trigger an alarm manually?
If you have integrated a "siren" in your elements system, you can trigger a 90-second alarm via the [Panic Button] in the elements app. You al...
Mon, 22 Feb, 2021 at 10:45 AM
Why is Dect-ULE, which Gigaset elements uses, better than other wireless standards?
The Gigaset elements system works with the Dect-ULE radio standard and is better than other systems, especially with range, low interference and battery ope...
Tue, 2 Mar, 2021 at 9:19 AM