Service-Portal

If your camera image has a purple tint, it means that the blocking filter used to switch the camera in and out of night mode is stuck. To fix this, you need...

The Gigaset smart camera is a security camera and therefore prevents unsecure access such as web browsers from accessing it via IP.

After you have replaced the 9V battery of the Smoke 2.0, you must carry out a Smoke test to reset the battery display. Otherwise, the app will continue to d...

If your Gigaset Smart Home system tells you that the battery of a Gigaset sensor (universal / door / window/ motion / water / climate / button) is almost em...

We performed corresponding tests with a Gigaset climate and a Gigaset Universal Sensor next to it, which also displays the temperature. The result shows th...

Content What modes are available? Time delay in "Out of Home" mode Homecoming and Homeleaving Enable homecoming / leaving Personalised homeco...

The outdoor camera is designed for outdoor use and should be mounted directly on the house wall at a height of 2.5m.  It is designed for a temperature r...

Signal tone Red LED Function / Meaning No tone Flashes every 344 sec. Normal operating state, automatic self-test Loud interval tone at intervals of 0...

If you activate Homecoming, the Gigaset elements app notifies you when a door opens and a motion is detected after 5 minutes of inactivity. The Homeleaving ...

If a "Suspicion of burglary!" is displayed in your event list but there is no video recording of it, it may be because your upload speed (not down...