Technical topics (hardware and software)

Up to what temperature/humidity does the outdoor camera work?
The outdoor camera is designed for outdoor use and should be mounted directly on the house wall at a height of 2.5m.  It is designed for a temperature r...
Wed, 12 Aug, 2020 at 1:20 PM
What do the LED colors of the Gigaset smart camera mean?
Blue: The smart camera is booting Flashing blue: Connects to Bluetooth or WLAN. One long, green flash: Smart camera ready for use. One long green flash ...
Tue, 9 Feb, 2021 at 2:02 PM
What is Homecoming/Homeleaving and what is it for?
If you activate Homecoming, the Gigaset elements app notifies you when a door opens and a motion is detected after 5 minutes of inactivity. The Homeleaving ...
Mon, 15 Feb, 2021 at 1:45 PM
What is the reason that the camera does not always record during Homecoming or Alarm?
If a "Suspicion of intrusion!" is displayed in your event list but there is no video recording of it, it may be because your upload speed is too l...
Tue, 2 Mar, 2021 at 7:59 AM
What is the viewing angle of the Gigaset cameras?
The viewing angle of the smart camera has a range of 80° horizontally and 45° vertically. The viewing angle of the camera 2.0 has a range of 86°horizontall...
Fri, 8 Apr, 2022 at 10:59 AM
Which WLAN standards and WLAN security protocols are supported by the Gigaset smart camera?
WLAN standard: 802.11 b/g/n 2.4GHz WLAN security protocols: WPA/WPA2 (TKIP or AES)
Mon, 22 Feb, 2021 at 12:43 PM
Why can't I install the Gigaset elements app on my smartphone?
We have adjusted our Gigaset elements app to the current system security standards.  Your smartphone uses an operating system, that does not meet the minim...
Mon, 17 Aug, 2020 at 7:38 AM
Why does the Gigaset camera only record 5 minutes when I can record infinitely?
The videos are cut into 5-minute films, because otherwise they are difficult to process and also become too large to download.
Mon, 22 Feb, 2021 at 12:35 PM
Why don't I get a call notification in the elements app?
To receive a call notification on your smartphone in the elements app, a Gigaset Go-Box must be registered on your Gigaset elements account. The call no...
Tue, 16 Feb, 2021 at 1:05 PM
Why is Dect-ULE, which Gigaset elements uses, better than other wireless standards?
The Gigaset elements system works with the Dect-ULE radio standard and is better than other systems, especially with range, low interference and battery ope...
Tue, 2 Mar, 2021 at 9:19 AM