Technical topics (hardware and software)

What is the reason that the camera does not always record during Homecoming or Alarm?
If a "Suspicion of intrusion!" is displayed in your event list but there is no video recording of it, it may be because your upload speed is too l...
Tue, 2 Mar, 2021 at 7:59 AM
My camera image is frozen or the camera does not respond. What to do?
If your camera does not respond, disconnect the charging cable from the connection box for 5 seconds. This will usually reboot the camera and fix any minor ...
Tue, 27 Apr, 2021 at 9:38 AM
Why is there a delay in my Homecoming / Homeleaving notification?
If you too are experiencing delayed Homecoming / Homeleaving notifications, there are a number of reasons why this may be happening. Stop using battery...
Mon, 17 May, 2021 at 12:47 PM
I would like to be notified despite "Do not disturb"!
As of elements app version 9.1.2 (unfortunately, we have received a request from Google to deactivate the previous solution of "overwriting the ringt...
Thu, 5 Aug, 2021 at 1:40 PM