Technical topics (hardware and software)

What is the reason that the camera does not always record during Homecoming or Alarm?
If a "Suspicion of burglary!" is displayed in your event list but there is no video recording of it, it may be because your upload speed (not down...
Thu, 9 Jun, 2022 at 9:38 AM
What is the viewing angle of the Gigaset cameras?
The viewing angle of the smart camera has a range of 80° horizontally and 45° vertically. The viewing angle of the camera 2.0 has a range of 86°horizontall...
Fri, 8 Apr, 2022 at 10:59 AM
Which WLAN standards and WLAN security protocols are supported by the Gigaset smart camera?
WLAN standard: 802.11 b/g/n 2.4GHz WLAN security protocols: WPA/WPA2 (TKIP or AES)
Mon, 22 Feb, 2021 at 12:43 PM
Why can't I install the Gigaset elements app on my smartphone?
We have adjusted our Gigaset elements app to the current system security standards.  Your smartphone uses an operating system, that does not meet the minim...
Mon, 17 Aug, 2020 at 7:38 AM
Why do I get a burglar alarm in " Home mode"?
Do you often receive burglar alarms when you are "at home"? Even if you are at home and the "alarm system" is switched off, someone may...
Fri, 17 Nov, 2023 at 8:06 AM
Why does the Gigaset camera only record 5 minutes when I can record infinitely?
The videos are cut into 5-minute films, because otherwise they are difficult to process and also become too large to download.
Mon, 22 Feb, 2021 at 12:35 PM
Why don't I get a call notification in the elements app?
To receive a call notification on your smartphone in the elements app, a Gigaset Go-Box must be registered on your Gigaset elements account. The call no...
Tue, 16 Feb, 2021 at 1:05 PM
Why is Dect-ULE, which Gigaset elements uses, better than other wireless standards?
The Gigaset elements system works with the Dect-ULE radio standard and is better than other systems, especially with range, low interference and battery ope...
Fri, 21 Oct, 2022 at 12:20 PM
Why is there a delay in my Homecoming / Homeleaving notification?
If you too are experiencing delayed Homecoming / Homeleaving notifications, there are a number of reasons why this may be happening. Stop using battery...
Mon, 17 May, 2021 at 12:47 PM