Service-Portal

Factory Reset

If the outdoor camera is already connected to an elements account and registered in the elements app, it is absolutely necessary (for a complete factory reset) to remove it from the app first. 

To do this, please proceed as follows:

Step 1

• click on the "3 horizontal stripes" at the top left of the main view of the elements app.
• click on [Elements]
• click on the [outdoor camera] to be deleted
• click on the [rubbish bin] in the top right-hand corner and confirm the deletion process (see picture on the right).
  

Step 2 (Camera - Reset) 

• switch on the camera (plug in the power supply).
• wait at least 90 seconds until the camera has started completely.
• press and hold the reset button on the connection box (approx. 20 sec.) until you hear a soft "click" of the camera's relay and the red LED lights up permanently. 
• disconnect the power supply to the camera for approx. 2 seconds and wait at least 90 seconds until the camera has fully restarted.

• disconnect the mains power supply from the camera
• click on the 3 horizontal stripes in the upper left corner
• click on [Elements]
• click on the [+] symbol in the bottom right corner
• click on [Smart Cameras & Doorbell].
• click on [outdoor camera]
• click on WLAN / LAN (depending on how you want to set up your camera)
• after you have connected your camera to the power supply, wait approx. 90 seconds and then click on next.

• when prompted to press the reset button for 10 seconds, please press it for 20 sec until you hear a soft "click" of the camera's relay and the red LED lights up permanently.
• now please continue to follow the instructions of the app