Service-Portal

For all settings and configurations described here, you must have both the Gigaset elements app installed on your smartphone as well as a Gigaset elements a...

This is expected behavior - up to 40 minutes is the maximum delay for offline notification.

The Gigaset smart camera can only work with a 2.4 GHz network. The 5 GHz band offers greater bandwidth but has a shorter range compared to a 2.4 GHz band.

To indicate its status, the Gigaset Smart camera has an LED that can light up in different colours. Each light or flash of the camera indicates a status and...

If your camera image has a purple tint, it means that the blocking filter used to switch the camera in and out of night mode is stuck. To fix this, you need...

The Gigaset smart camera is a security camera and therefore prevents unsecure access such as web browsers from accessing it via IP.

If your Gigaset Smart Home system tells you that the battery of a Gigaset sensor (universal / door / window/ motion / water / climate / button) is almost e...

We performed corresponding tests with a Gigaset climate and a Gigaset Universal Sensor next to it, which also displays the temperature. The result shows th...

Content What modes are available? Time delay in "Out of Home" mode Homecoming and Homeleaving Enable homecoming / leaving Personalised homeco...

The outdoor camera is designed for outdoor use and should be mounted directly on the house wall at a height of 2.5m.  It is designed for a temperature...