Sujets techniques (matériel et logiciels)

My sensor signals the wrong status. What can I do?
Please remove the battery of the sensors for 30 minutes. Immediately after removing the battery, press the button on the top of the sensor 10 times. Be...
Ven, 8 Avr., 2022 à 1:07 H
Notifications of the elements app
For all settings and configurations described here, you must have both the Gigaset elements app installed on your smartphone as well as a Gigaset elements a...
Mar, 17 Janv., 2023 à 9:08 H
Siren - Offline status of the siren is shows with a delay
This is expected behavior - up to 40 minutes is the maximum delay for offline notification.
Mer, 27 Avr., 2022 à 10:36 H
smart camera - 2.4 GHz or 5GHz WLAN networks?
The Gigaset smart camera can only work with a 2.4 GHz network. The 5 GHz band offers greater bandwidth but has a shorter range compared to a 2.4 GHz band.
Ven, 21 Oct., 2022 à 11:09 H
Smart camera - LED status info
To indicate its status, the Gigaset Smart camera has an LED that can light up in different colours. Each light or flash of the camera indicates a status and...
Ven, 21 Oct., 2022 à 11:14 H
Smart camera - Shows a pink picture. What can I do?
If your camera image has a purple tint, it means that the blocking filter used to switch the camera in and out of night mode is stuck. To fix this, you need...
Mer, 19 Oct., 2022 à 3:07 H
Smart camera - Why can't I access my Gigaset smart camera via IP?
The Gigaset smart camera is a security camera and therefore prevents unsecure access such as web browsers from accessing it via IP.
Ven, 21 Oct., 2022 à 11:17 H
Smoke 2.0 - after changing the 9V battery, I am still shown "low battery".
After you have replaced the 9V battery of the Smoke 2.0, you must carry out a Smoke test to reset the battery display. Otherwise, the app will continue to d...
Ven, 26 Mai, 2023 à 12:19 H
The battery of a Gigaset sensor is almost empty, what can you do?
If your Gigaset Smart Home system tells you that the battery of a Gigaset sensor (universal / door / window/ motion / water / climate / button) is almost e...
Mer, 19 Oct., 2022 à 3:41 H
The Gigaset climate displays different temperatures than the Gigaset Universal Sensor. Why?
We performed corresponding tests with a Gigaset climate and a Gigaset Universal Sensor next to it, which also displays the temperature. The result shows th...
Ven, 6 Janv., 2023 à 10:51 H