Service-Portal

The outdoor camera is designed for outdoor use and should be mounted directly on the house wall at a height of 2.5m.  It is designed for a temperature r...

Signal tone Red LED Function / Meaning No tone Flashes every 344 sec. Normal operating state, automatic self-test Loud interval tone at intervals of 0...

If a "Suspicion of burglary!" is displayed in your event list but there is no video recording of it, it may be because your upload speed (not down...

The viewing angle of the smart camera has a range of 80° horizontally and 45° vertically. The viewing angle of the camera 2.0 has a range of 86°horizonta...

WLAN standard: 802.11 b/g/n 2.4GHz WLAN security protocols: WPA/WPA2 (TKIP or AES)

We have adjusted our Gigaset elements app to the current system security standards.  Your smartphone uses an operating system, that does not meet the minim...

The videos are cut into 5-minute films, because otherwise they are difficult to process and also become too large to download.

To receive a call notification on your smartphone in the elements app, a Gigaset Go-Box must be registered on your Gigaset elements account. The call no...

The Gigaset elements system works with the Dect-ULE radio standard and is better than other systems, especially with range, low interference and battery ope...

If you too are experiencing delayed Homecoming / Homeleaving notifications, there are a number of reasons why this may be happening. Stop using battery...