Gigaset ION FAQ

Table of contents

What is the Gigaset ION?

What are the technical features of the Gigaset ION?

Can I use the ION if my soft client is not compatible?

What is included in the delivery?

Which software is the Gigaset ION compatible with?

Where can I register the Gigaset ION?

Overview of the Gigaset ION.

How to change the call volume?

How do I mute the Gigaset ION during a call?

How to connect the Gigaset ION?

What are the meanings of LED signalization?

What do I need the Gigaset ION software for?



What is the Gigaset ION?

The Gigaset ION is a slim and portable handset that can be used on any PC/Mac.

It comes in a completely new, sleek design and is reduced to the essential functions and features.

The device is a good alternative to a headset or a table microphone for small conferences.



What are the technical features of the Gigaset ION?

  • DECT range 50 m (indoor) - 300 m (outdoor)
  • USB-C charging port in the handset
  • Proximity sensor for automatic switching between handset and speakerphone
  • Call answer/drop button (depending on UC client integration)
  • Hands-free key
  • Excellent speakerphone
  • Mute
  • Volume control
  • Up to 14 hours talk time
  • 280 hours standby time



Can I use the ION if my soft client is not compatible? 

If the soft client you are using is not listed in the compatibility list, the key functions may differ. In the most unfavorable cases, calls can only be accepted and ended in the soft client. The mute key (9) always works independently of this, as it is an internal device function.



Scope of delivery

  • DECT handset with USB DECT stick
  • Charging cradle with USB-C cable
  • 2 x AAA batteries (NiMH)



What software is the Gigaset ION compatible with?

Works with any PC / Mac.

Great alternative for small conferences.

Operating Systems: Windows / Linux / MAC

Software

Audio

Annahme 

Beenden

Stummschalten

Kommentar

SwyxIt

Officially supported by Swyx

Unify Circuit

Officially supported by Unify

Microsoft Teams

Outlook 365 

Zoom

-

-

Local

 

Webex

-

-

Local

 

Other UC Clients

-

-

Local

 

Explanation of the "Mute" function

"•" means that the mute status is synchronized with the software. You can use mute on the ION and/or on the PC/Mac.


"Local" means that the ION's microphone is muted, but you will not see this in the software.


Since ION is a USB speaker/microphone device for your PC/Mac, any software that uses your PC speaker and microphone can work with ION. Please note that certain key functions are not available if the softclient is not listed as compatible. So it can happen that your Gigaset ION can only be controlled with the keys of the softclient on the PC.



Where can I register the Gigaset ION?

The Gigaset ION can only be used with the supplied DECT USB stick and cannot be registered to any other DECT base. No other ION or other handset can be registered to the DECT stick itself either.

The Gigaset ION is delivered registered to the enclosed DECT stick.



Overview of Gigaset ION



How do I change the call volume?

The call volume can be adjusted during the call using the volume keys (keys 7 and 8) on the right edge of the housing.



How do I mute the Gigaset ION during a call?

When the microphone is switched off, the other party can no longer hear you.

To mute the handset during a call, press the mute key (key 9). To reactivate the microphone, simply press the key again. The LED indicator for "Mute" flashes orange during the call when the microphone is switched off.



How can I connect the Gigaset ION?

Possibility to connect via charging station:

Connect charging station to PC/Mac via USB cable



Place the Gigaset ION in the charging station.

The Gigaset ION is then automatically switched on and the necessary drivers are installed.

The LED charge status indicator shows the current charge status.

The rechargeable battery is fully charged when the LED charge status indicator shows a complete green circle.



Possibility to connect USB stick directly to PC/Mac:

Insert the USB stick into the PC/Mac.

To charge the rechargeable batteries, a compatible USB-C charger must be connected to the handset.

The LED charge level indicator shows the current charge level.

The rechargeable battery is fully charged when the LED charge level indicator shows a full green circle.



What are the meanings of LED signalization?

The LED indicator can have different meanings depending on whether the device is charging or in operation:


Charge level indicator:


During use:



What do I need the Gigaset ION software for?

The Gigaset ION software can be used to perform software updates of the Gigaset ION and the USB DECT stick. 

In addition, various operating settings can be made such as:

  • automatic call acceptance with removal from the charging cradle
  • automatic termination of the call by putting it back into the charging cradle


You can download the Gigaset ION software for Windows, Mac and Linux here.



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