Gigaset smartphone hard-reset

The hard reset can help,

- if the device hangs or can no longer be used

- cannot be switched on

- if the device pin has been forgotten (the last Google account used and password are required when setting up)

Note:

During a hard reset, the internal memory is deleted, downloaded apps, music, photos etc. are removed and the Google account login is cancelled on the device.

Make sure that the phone data is backed up before hard reset.

Important! Hard reset with a Gigaset GS195LS Elderly user interface will be irrevocably lost.

1. Press and hold the power button for approx. 20 seconds or remove the battery to switch off the device

2. Press and hold the volume up button and the power button at the same time. 

3. Release both buttons when the boot menu appears

4. Select ‘Recovery Mode’ with the volume up button.

5. Confirm with the volume down button.

6. The Android boot menu appears.

7. Use the volume up and down buttons to select ‘Wipe data/factory reset’.

8. Confirm with the power button.

9. Use the volume up and down buttons to select ‘Factory data reset’.

10. Confirm with the power button.

11. "Data wipe complete." appears in the bottom left corner of the display.

12. Select ‘Reboot system now’ using the volume up and down buttons.

13. Confirm with the power button.

14. The device reboots (This may take longer than usual).

What to do after the reset

Google has introduced a new security feature starting with Android version 5.1, which should protect smartphones even if they are stolen and the thief performs a reset.

In this case, all data is normally deleted from the device and the smartphone is reset to the factory default settings. However, to prevent unauthorized access to the smartphone in this way, Google has introduced the so-called "Android Factory Reset Protection" (FRP). This means that after a factory reset, a login with the Google account last used on the device is required before the smartphone can be used again.

Thus, a reset is of little use to a thief, as the device is still not usable after the reset.

The last known Google account is mandatory. The smartphone is only unlocked again when this has been entered completely.

If the security message appears and the security code or the Google account is no longer known, you only have the option of restoring your own access data via Google.

Link to Google Support.

Alternatively, your smartphone can be unlocked in our service workshop for a fee. Please contact our service team for this.