The service promise applies to GX4 PRO, GX6 PRO, GS6, GS6 PRO which were purchased in the following countries:
Germany
Austria
Netherlands
Belgium
Luxembourg
Spain
Italy
France
For all other smartphones purchased in countries not listed, the service promise is not offered.
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The following points of the service promise apply to the GX4 PRO and GX6 PRO:
The GX4 PRO / GX6 PRO service promise includes the quality label “Made in Germany” as well as a 24‑month manufacturer's warranty and 12 months warranty on the battery. Additionally, you benefit from a repair service for breakage and moisture damage in the first three months – fast and uncomplicated directly at Gigaset in Bocholt or in our service centers in Germany. This ensures you are well protected in the event of damage and will have your smartphone back in your hands in no time.
-24 months manufacturer’s warranty
-12 months battery warranty
-3 months free protection against breakage and moisture damage:
Thanks to the Gigaset service promise: Simply report the breakage damage within 90 days of purchase directly to Gigaset customer service and send the defective device back using the provided shipping label. We will inspect the damage and, if the claim is legitimate, send your repaired smartphone back to you free of charge. Inspection, repair, and return shipment are carried out in most cases on the same day, so you will only have to do without your smartphone for a few days.
Link to ticket creation: https://service.gigaset.com/de/support/home
-On-site express repairs:
In cooperation with our certified service partner “Phone Service Center”, we offer express on-site repairs.
You can find an overview of the locations at the following link:
https://www.gigaset.com/de_de/cms/service/popular-topics/smartphone-sofort-reparaturservice.html
You can already take advantage of this service at several locations in Germany. Most repairs, both within and outside the warranty, can be carried out on-site within one hour.
If you live in or around Bocholt or are just passing through, feel free to stop by directly at Gigaset. From now on, we additionally offer a repair drop-off service at our production site. Usually, you will also receive your repaired smartphone back within one hour.
Information about repair drop-off and sales at the Bocholt plant can be found at the following link:
https://www.gigaset.com/de_de/cms/service/popular-topics/reparaturannahme-am-werk-in-bocholt.html
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The following points of the service promise apply to the GS6 / GS6 PRO:
The GS6 / GS6 PRO service promise includes the quality label “Made in Germany” as well as a 24‑month manufacturer's warranty, 12 months warranty on the battery, and a 3‑month satisfaction guarantee. Additionally, you benefit from a repair service for breakage damage in the first three months – fast and uncomplicated directly at Gigaset in Bocholt or in our service centers in Germany. This ensures you are well protected in the event of damage and will have your smartphone back quickly.
-24 months manufacturer’s warranty
-12 months battery warranty
-3 months free protection against breakage damage:
Thanks to the Gigaset service promise: Simply report the breakage damage within 90 days of purchase directly to Gigaset customer service and send the defective device back using the provided shipping label. We will inspect the damage and, if the claim is legitimate, send your repaired smartphone back free of charge. Inspection, repair, and return shipment are carried out in most cases on the same day, so you will only have to do without your smartphone for a few days.
Link to ticket creation: https://service.gigaset.com/de/support/home
-Satisfaction guarantee:
Thanks to our satisfaction guarantee, you have a right of return within 90 days of purchase. Simply send the completed return form together with your smartphone and proof of purchase to us. If the claim is legitimate, we will refund the full purchase price to your specified bank account within 7 days.
Return form Germany: Rueckgabeformular_neue_Produkte.pdf
Return form Austria:
Return form Netherlands:
Retourformulier_nieuwe_smartphones_nl_NL_BE.pdf
Return form Belgium in French:
Formulaire_de_retour_smartphones_Gigaset_fr_BE.pdf
Return form Spain:
Formulario_de_retorno_smartphones_Gigaset_es_ES.pdf
Return form Italy:
Modulo_di_reso_smartphones_Gigaset_it_IT.pdf
Return form France:
Formulaire_de_retour_smartphones_Gigaset_fr_FR.pdf
-On-site express repairs:
In cooperation with our certified service partner “Phone Service Center”, we offer on-site express repairs.
You can find an overview of the locations at the following link:
https://www.gigaset.com/de_de/cms/service/popular-topics/smartphone-sofort-reparaturservice.html
You can already make use of this service at several locations in Germany. Most repairs, both within and outside the warranty, can be carried out directly on-site within one hour.
If you live in or around Bocholt or are just passing through, feel free to visit us directly at Gigaset. From now on, we additionally offer a repair drop-off service at our production site. Usually, you will also receive your repaired smartphone back within one hour.
Information about the repair drop-off and sales at the Bocholt plant can be found at the following link:
https://www.gigaset.com/de_de/cms/service/popular-topics/reparaturannahme-am-werk-in-bocholt.html
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