Serviceversprechen Smartphone

The service promise applies only to the smartphones Gigaset GX4 PRO, Gigaset GX6 PRO, Gigaset GS6 Gigaset GS6 PRO which were purchased in one of the following countries:

Germany
Austria
Netherlands
Belgium
Luxembourg
Spain
Italy
France

For all other smartphones or smartphones purchased in countries not listed, the service promise is not offered.

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The following points of the service promise apply to the Gigaset GX4 PRO and Gigaset GX6 PRO:

Screenshot - Service promise GX6/GX6 PRO

The Gigaset GX4 PRO and GX6 PRO service promise includes the quality label “Made in Germany” as well as a 24‑month manufacturer's warranty and 12 months warranty on the battery. Additionally, you benefit from a repair service for breakage and moisture damage in the first three months – fast and uncomplicated directly at Gigaset in Bocholt or in our service centers in Germany. This ensures you are well protected in the event of damage and will have your smartphone back in your hands in no time.

-24 months manufacturer’s warranty

-12 months battery warranty

-3 months free protection against breakage and moisture damage:

Thanks to the Gigaset service promise: Simply report the breakage damage within 90 days of purchase directly to Gigaset customer service and send the defective device back using the provided shipping label. We will inspect the damage and, if the claim is legitimate, send your repaired smartphone back to you free of charge. Inspection, repair, and return shipment are carried out in most cases on the same day, so you will only have to do without your smartphone for a few days.

Link to ticket creation: https://service.gigaset.com/en/support/tickets/new

-On-site express repairs:

In cooperation with our certified service partner “Phone Service Center”, we offer express on-site repairs.

You can find an overview of the locations at the following link:

https://www.gigaset.com/hq_en/cms/service/popular-topics/smartphone-repair-shops.html

You can already take advantage of this service at several locations in Germany. Most repairs, both within and outside the warranty, can be carried out on-site within one hour.

If you live in or around Bocholt (Germany) or are just passing through, feel free to stop by directly at Gigaset. From now on, we additionally offer a repair drop-off service at our production site. Usually, you will also receive your repaired smartphone back within one hour.

Information about repair drop-off and sales at the Bocholt plant can be found at the following link:

https://www.gigaset.com/hq_en/cms/service/popular-topics/reparaturannahme-am-werk-in-bocholt.html

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The following points of the service promise apply to the Gigaset GS6 and Gigaset GS6 PRO:

Screenshot - Service promise GS6/GS6 PRO

The Gigaset GS6 and Gigaset GS6 PRO service promise includes the quality label “Made in Germany” as well as a 24‑month manufacturer's warranty, 12 months warranty on the battery, and a 3‑month satisfaction guarantee. Additionally, you benefit from a repair service for breakage damage in the first three months – fast and uncomplicated directly at Gigaset in Bocholt or in our service centers in Germany. This ensures you are well protected in the event of damage and will have your smartphone back quickly.

-24 months manufacturer’s warranty

-12 months battery warranty

-3 months free protection against breakage damage:

Thanks to the Gigaset service promise: Simply report the breakage damage within 90 days of purchase directly to Gigaset customer service and send the defective device back using the provided shipping label. We will inspect the damage and, if the claim is legitimate, send your repaired smartphone back free of charge. Inspection, repair, and return shipment are carried out in most cases on the same day, so you will only have to do without your smartphone for a few days.

Link to ticket creation: https://service.gigaset.com/de/support/home

-Satisfaction guarantee for the Gigaset GS6 and Gigaset GS6 PRO:

Thanks to our satisfaction guarantee, you have a 90‑day return right from the date of purchase for the Gigaset GS6 and Gigaset GS6 PRO. To make use of this, please send the completed return form together with your smartphone and the purchase receipt to the address listed in the return form. If your claim is valid, we will refund the full purchase price to the bank account you provided within 7 days.

Please take note of the following information:

Parcels without sufficient postage cannot be accepted.
Personalized smartphones are excluded from the return.
Without a purchase receipt, or in the event of partial or complete destruction of the device, no refund can be issued.
If your claim is valid, the purchase price will be refunded to you.

Return form Germany: Rueckgabeformular_neue_Produkte.pdf

Return form Austria:

Rueckgabeformular_de_AT.pdf

Return form Netherlands:

Retourformulier_nieuwe_smartphones_nl_NL_BE.pdf

Return form Belgium in French:

Formulaire_de_retour_smartphones_Gigaset_fr_BE.pdf

Return form Spain:

Formulario_de_retorno_smartphones_Gigaset_es_ES.pdf

Return form Italy:

Modulo_di_reso_smartphones_Gigaset_it_IT.pdf

Return form France:

Formulaire_de_retour_smartphones_Gigaset_fr_FR.pdf