Below you will find our warranty, guarantee conditions and also information about our repair process.

1. Gigaset phones and Gigaset repeaters
2. Gigaset Smartphones

Warranty:

We grant a voluntary warranty for a period of up to 24 months.

The details of this guarantee are explained below.

 1. What warranty conditions apply to my Gigaset phone or Gigaset repeater?

Our Gigaset phones, Gigaset repeaters and associated power supply units are guaranteed for 24 months from the date of purchase.

Wearing parts such as batteries, belt clips, battery compartment covers, wall mounts, etc. are covered by a warranty period of 6 months from the date of purchase.

Our warranty service covers all technically caused defects.

Defects caused by falling, impact, moisture, external influences or improper handling are excluded from the warranty.

If there is a technical defect, please contact our customer service. You can find all contact information HERE.

2. What warranty conditions apply to my Gigaset smartphone?

Our Gigaset smartphones, charging cables and power adapters are covered by a 24-month warranty from the date of purchase.

For wear parts such as back covers, book cases, resistant protective covers, etc., a warranty period of 6 months from the date of purchase applies.

Warranty on batteries:

• Fixed batteries: 24 months from purchase
• Removable batteries (smartphone model series up to and including 2019): Six months from purchase
• Replaceable batteries (smartphone model series from 2020): 12 months from purchase

Our warranty covers all technically caused defects.

Defects caused by falling, impact, moisture, external influences or improper handling are generally excluded from the warranty.

If there is a technical defect with your Gigaset smartphone, please contact our customer service. You can find all contact information HERE.

Service promise for our Gigaset smartphones:

All relevant information about the service promise (satisfaction guarantee), the immediate repair service, and the repair drop‑off / sales point at the factory in Bocholt can be found HERE.

** Due to the current situation, there may be delays at this time. **