Below you will find our warranty, guarantee conditions and also information about our repair process.


  1. Gigaset phones and Gigaset repeaters
  2. Gigaset Smart Home System, Gigaset Smart Care System and Gigaset Camera
  3. Gigaset Smartphones



Warranty:

We grant a voluntary warranty for a period of up to 24 months.

The details of this guarantee are explained below.



 1. What warranty conditions apply to my Gigaset phone or Gigaset repeater?


Our Gigaset phones, Gigaset repeaters and associated power supply units are guaranteed for 24 months from the date of purchase.

Wearing parts such as batteries, belt clips, battery compartment covers, wall mounts, etc. are covered by a warranty period of 6 months from the date of purchase.


Our warranty service covers all technically caused defects.

Defects caused by falling, impact, moisture, external influences or improper handling are excluded from the warranty.


If there is a technical defect, please contact our customer service. You can find all contact information HERE.




2. What warranty conditions apply to my Gigaset Smart Home System, Gigaset Smart Care System or Gigaset Camera?


Our Gigaset sensors, Gigaset bases and Gigaset cameras are guaranteed for 24 months from the date of purchase.

For wearing parts such as batteries, brackets, etc., the warranty period is 6 months from the date of purchase.


Our warranty service covers all technically caused defects.

Defects caused by falling, impact, moisture, external influences or improper handling are excluded from the warranty.


If there is a technical defect, please contact our customer service. You can find all contact information HERE.



3. What warranty conditions apply to my Gigaset smartphone?


Our Gigaset smartphones, charging cables and power adapters are covered by a 24-month warranty from the date of purchase.

For wear parts such as back covers, book cases, resistant protective covers, etc., a warranty period of 6 months from the date of purchase applies.


Warranty on batteries:


  • Fixed batteries: 24 months from purchase
  • Removable batteries (smartphone model series up to and including 2019): Six months from purchase
  • Replaceable batteries (smartphone model series from 2020): 12 months from purchase


Our warranty covers all technically caused defects.

Defects caused by falling, impact, moisture, external influences or improper handling are generally excluded from the warranty.


If there is a technical defect with your Gigaset smartphone, please contact our customer service. You can find all contact information HERE.



Satisfaction guarantee: 

You're allowed to change your mind: The new smartphone doesn't meet your expectations after all? You need other functions or technologies in your everyday life? Thanks to our satisfaction promise, you have a right of return of 90 days from purchase. You can find more information HERE.


3 months free coverage against breakage and moisture damage:

Simply report the damage within 90 days of purchase and return the defective device with the shipping label provided. We will inspect the damage and return your repaired smartphone free of charge if the claim is legitimate. Inspection, repair, and return shipping happen the same day in most cases, so you only have to do without your smartphone for a few days. For devices older than three months, the above warranty conditions apply.





** Due to the current situation, there may be delays at this time. **