Answering machine problem with software version 42.254 (Go-Box)

After an update to software version 42.254, problems with the answering machine may occasionally occur. In this case, please downgrade to the previous software version.

 

Proceed as follows:

    1. connect the base to the router via LAN cable

    

    2. To determine the IP address of the base, enter www.gigaset-config.com in the browser address field, all Gigaset devices

    in the network are displayed and the corresponding base is selected.

    The second option: press the Paging key on the base station and read the IP address in the handset display.

 

    3. the password is the system PIN (default PIN is 0000)

 

    4. settings → device management → open firmware update

 

    5. set "Search for firmware automatically" to "No

 

    6. start the firmware downgrade base the "Previous Version 

 

    7. confirm with "OK". The update is performed automatically.

 


Note: After this procedure, old messages on your answering machine may be deleted. 

  

If you still have problems with your answering machine, please contact our technical support.

 

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