No connection to the base station / "Please check phone connection"


"Base" or "Login" flashing in the display

Message: "Please check phone connection"

If you cannot make a call, this could be due to connection problems of the handsets or the base. You can easily determine this by a message in the display of your handset.

If "Base" or "Login" flashes in the display or if you receive the message "No Base", please follow the troubleshooting steps below.

"Base" or "Login" flashing in the display

If the info "Base" or "Login" is visible and flashing in the display of your Gigaset handset, this handset is currently not connected to your base station.

To reconnect the handset to your Gigaset base station, please follow the procedure below:  

  1. Open menu
  2. Select "Settings" and confirm
  3. "Select "Registration" and confirm with "OK
  4. Confirm the item "Register Handset" with "OK".
  5. Enter the system PIN (delivery status 0000) and confirm with "OK".


If your Gigaset handset is not to be registered on a Gigaset base station, first prepare the desired base according to the manufacturer's instructions. The following steps only describe the registration procedure for a Gigaset handset on a Gigaset base station.

Press the registration/paging button on the Gigaset base station for at least 5 seconds to initiate the registration procedure. After successful registration, the handset is automatically assigned the first free internal number.

The connection setup is aborted after 60 seconds for security reasons. If the handset has not been registered within this time, please repeat the procedure.

If this procedure is not successful, please perform a basic reset of your Gigaset phone or base.

Message: "Please check phone connection"

First please check if your telephone cable is connected correctly, if necessary change from FON1 to FON2 connection at the router, in case there is still an analogue connection.

An alternative we recommend is to perform a power on reset.

  • To do this, remove the batteries from the handset and reinsert them after about 10 seconds.
  • Please also disconnect the power supply of the base and the router from the mains for 10 seconds.
  • This procedure restarts the software in the handset and in the base.

However, no data in your base and handset will be deleted.

If the problem persists, please check the number assignment in the router interface and set it again if necessary.

If you are having difficulty with number assignment, we suggest that you contact your network provider or router manufacturer who can assist you with this setting.

We would also suggest that you leave the router without power for 10 minutes.

It is also possible that the telephone cable is defective.

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