When I receive an incoming call on my Gigaset smartphone, the screen stays black and the call cannot be answered.

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Troubleshooting for Android 11, 12 and 13

Additional troubleshooting for the GS195LS with the Elderly Software

Error description

The incoming call is signaled audibly, but it is not shown on the display and you cannot answer it.

If you are using a device with Android 11, 12 or 13, please clear the phone app memory to fix this error. After that, the incoming calls should be displayed again.

If you are using a GS195LS with the Elderly software, please also check the notification settings of the phone app.

Troubleshooting for Android 10, 11 and 13

Steps to clear the phone app memory:

Android 11	Android 12	Android 13
1. Open the settings	1. Open the settings	1. Open the settings
2. Click "Apps & notifications“	2. Click "Apps“	2. Click "Apps“
3. Open the app overview via the "See all apps" button.	3. Open the app overview via the "See all apps" button.	3. Open the app overview via the "See all apps" button.
4. Select the phone app	4. Select the phone app	4. Select the phone app
5. Click "Storage and cache“	5. Click "Storage and cache“	5. Click "Storage and cache“
6. Click "Clear Storage“	6. Click "Clear Storage“	6. Click "Clear Storage“
7. Confirm with "OK“	7. Confirm with "OK“	7. Confirm with "Delete“

Additional troubleshooting for the GS195LS with the Elderly Software

Steps to check the notification settings of the phone app:

1. Click "More“	2. Click "Menu“	3. Click "System settings“
4. Confirm with "OK“	5. Click "Apps & notifications"	6. Click "See all apps“
7. Click "Phone"	8. Open the "notification" button	9. Activate all settings